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Policies

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Shipping Policy

Contact Information
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viaGlamour | Cosmetics Lab

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All of our cosmetics, skincare, and beauty accessories are made on-demand and will be formulated and packaged within a few days of your order. Please allow up to one week for orders to be dispatched via the shipping carrier that you selected at checkout. Shipping times vary depending on the shipping method selected at checkout and the destination country. For orders being shipped to Canada, please allow up to 10 days for delivery. For orders being shipped to the United States, please allow up to 7 days for delivery. For international orders, please allow up to three weeks for delivery.

A tracking number will always be provided for orders, and we recommend referring to your delivery confirmation email to track your order and estimated delivery date.

Please note that shipping times are estimated and may vary due to factors outside of our control, such as customs processing times and carrier delays. We are not responsible for any customs fees or duties that may be charged upon delivery. If you have any questions or concerns about your order, please contact our customer service team for assistance.

Fulfillment
We want your customers to absolutely love your cosmetics and receive them as quickly as possible. You'll receive tracking numbers for all orders, and can expect that products with brand new designs will take longer to create.
Delays
An order may be put on hold if the shipping is incorrect or your design doesn't meet our minimum quality standards. viaGlamour will only communicate through email when an order requires your attention.
Exchanges
viaGlamour can't accept returns of used cosmetics because hygenic items are unsafe to handle. If there are problems with an order or product viaGlamour's staff will issue product replacements instead.

Lost Shipments Policy

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We understand that sometimes delivery mishaps can occur, such as a missing apartment number, wrong house number, or an unsupported forwarding address, which can prevent a package from reaching you.

If your package fails to be delivered, there's a chance it can be returned before another delivery attempt is made. If you are located in the United States or Canada and your package is returned to us, we will gladly reship it to you for a small fee to cover shipping expenses. However, if you are located outside of the United States or Canada, we will not be able to reship your package, and you will need to bear the full cost of the lost shipment if it is due to an incorrect address provided by you.

We recommend that you ensure that your shipping address is complete and accurate to avoid any delivery issues. If you have any concerns about the status of your order, please do not hesitate to contact our customer service team for assistance. We're here to help!

Eligibility
Return services are only provided for USPS, UPS, and Canada Post carriers.
Return Fees
If a package is returned back to viaGlamour because of an incorrect address your account will be billed the full cost of the return shipping and second delivery attempt.
US Addresses
You can provide viaGlamour your own business address (US only) if you prefer to collect your own returns and handle reshipments of orders yourself.
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Cruelty-free and natural since launch.

Products are made in Canada and ship worldwide.

Phone support +1 (866) 217-1477 (9-4) EST

viaGlamour™, a registered trademark. viaGlamour is Canada's first on-demand cosmetics manufacturer, helping entrepeneurs create their own natural makeup line with natural ingredients. Launch your own cosmetics brand with zero minimum orders, international shipping, and custom packaging designs.