We’ve started to receive reports of some customers seeing tiny cracks in their lip scrub packaging. While this doesn’t damage the lip scrub product inside of the packaging – it seems that the natural sugar compounds in the formula are unexpectedly expanding inside of the case and causing pressure cracks during transit.
This is not affecting, but we are temporarily putting a pause on lip scrub production until we find a different container for the product.
The lip conditioner, which uses the same packaging as the lip scrub, is not affected by this issue at all.
All lip scrubs will be temporarily placed out of stock. Shop owners with existing orders can choose to wait until this issue has been resolved, substitute lip scrubs for a lip conditioner, or pass a full refund to their customers for their lip scrub order.
We’re sorry for the inconvenience but we don’t want to risk shipping sub-par packaging. Please contact us below to resolve this problem.