Collect USPS Shipments
When a customer provides an incorrect mailing address their undelivered USPS parcel will be forwarded to your desired address.
No, used hygenic items like cosmetics can not be imported back into Canada for exchanges. You can setup returns for your store but viaGlamour won't be involved in the process.
Orders are rarely undelivered to customers, but can happen if a customer forgets to add their apartment number to an address or moves to another address without setting up mail forwarding.
If an order is returned to viaGlamour by USPS, your account will be charged $5.00 returns fee and the shipping costs to repeat the delivery to the customer a second time.
If you're using your own shipping address for returns, viaGlamour won't be involved in the returns process and no additional fees will be charged to your account.
Return address are optional. You should only add one to your account if you want to collect undelivered packages to your address instead of having viaGlamour manage the collection, postage re-labelling, and re-shipments of your orders.