Zero setup fees or minimums orders

Rated Canada's #1 cosmetics lab

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viaGlamour Support

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

Where can I get branded samples?

Create a free Shopify account and then install our free app. It takes less than five minutes to get branded samples ordered from viaGlamour.

Can I place a wholesale order?

Absolutely, and we're excited about this option for you! You're more than welcome to purchase our products at wholesale prices for your business. Or, if you prefer, we can partner with you to ship orders directly to your customers as they are purchased. It's all about flexibility and making sure your business thrives!

How many products does viaGlamour have?

There are over 800+ formulas that viaGlamour can formulate for your brand. Instead of buying them yourself and handling the customer orders yourself, you can let viaGlamour ship all of your customers for you. You don't have to purchase products ahead of time. You only pay for a product's production if you make a sale online. And the best part? You keep all a majority of the profit each time you make a sale online.

How often does viaGlamour add new products?

New products are added to viaGlamour every month. There's always new product formulas, new product containers, new design features, and new product categories being worked on to give your brand the best products to win new customers.

Can viaGlamour ship Etsy, TikTok, Amazon orders?

Yes! You can create custom products with viaGlamour and sell them to your customers on any platform. Grow your business on Amazon, Etsy, Ebay, TikTok, and other platforms. As long as the orders are synced to Shopify, viaGlamour will be able to fulfill them all for you.

What are the design setup fees?

viaGlamour doesn't charge a fee to customize your products. You can upload as many designs, as often as you want to your products with any of viaGlamour's memberships. Customize your products at no additional cost with viaGlamour. Enjoy unlimited design uploads with any of our memberships.

Is there a "brand plate" setup cost?

viaGlamour doesn't charge a brand plate setup cost because we print product designs directly onto products. It's free, professional, and you can upload a unique design per product. Customers love the fact that viaGlamour doesn't charge a brand plate setup cost since designs are directly printed onto products, making it a professional and free option for customization.

What are the wholesale discounts?

Purchase over 500 products and automatically qualify for 10% off your entire order. Purchase 1000 products and get 25% off your order. Purchase 5000 products or more and qualify for a discount up to 40%. Contact viaGlamour for more accurate quotes.

What are the product costs?

Here are the approximate prices for custom product formulations. You can customize products with your own designs, boxes, product names, and branding for free.

Liquid Lipstick - USD 5.40

Lipgloss - USD 4.87

Clear Lipgloss - USD 4.87

Lipstick - USD 5.48

Lipbalm Vitamin E - USD 5.57

Lipstick - Matte - USD 5.48

Lipstick - Satins - USD 4.61

Concealer Wheel - USD 11.48

Lipstick Wheel - USD 9.57

Vitamin C Skincare - USD 8.70

Vitamin E Skincare - USD 13.48

BB Cream - USD 10.74

Beauty Blending Sponge - USD 0.57

Blush - USD 5.48

Bronzer - USD 7.66

Brow Fix Gel - USD 5.74

Color Intensifier - USD 3.83

Concealer Trays - USD 9.57

Concealer - USD 8.42

Eyeshadow (Matte) - USD 3.94

Eyeshadow (Matte) Refill - USD 3.05

Eyeshadow (Sparkling) - USD 3.94

Eyeshadow (Sparkling) Refill - USD 3.05

Eyeshadow Sealer - USD 3.83

Eyeliner Pencil - USD 3.83

Foundations - USD 10.74

Foundations Mini - USD 7.79

Gel Eyeliner - USD 5.74

H20 Primer - USD 12.27

Gel Eyeliner - USD 5.74

H2O Primer - USD 12.27

Silicon Primer - USD 2.00

Hand & Body Moisturizer - USD 6.61

Highlighter Cream - USD 9.35

Highlighter Powder - USD 9.35

Illuminator - USD 7.66

Liquid Eyeliner - USD 5.90

Lipgloss Wands - USD 5.22

Lipgloss Holographic - USD 7.31

Lip Pencil - USD 7.31

Lip Conditioner - USD 5.00

Lip Scrub - USD 5.00

Lip Plumper - USD 5.40

Makeup Remover - USD 5.40

Mascara - USD 6.14

Mineral Stardust Glitter - USD 4.61

Eye Cream - USD 11.96

Day Cream - USD 15.31

Night Cream - USD 15.31

Moisturizing Cream - USD 8.61

Anti-Aging Serum - USD 16.74

Eye Cream for Men - USD 11.96

Day Cream for Men - USD 15.31

Night Cream for Men - USD 15.31

Moisturizing Cream for Men - USD 8.61

Anti-Aging Serum for Men - USD 16.74

Clay Mask - For Sensitive Skin - USD 6.92

Clay Mask - For Oily Skin - USD 6.92

Soap Green Tea - USD 5.00

Soap Lavender - USD 5.00

Soap Rose & Honey - USD 5.00

Soap Organic Basil Bar - USD 5.00

Soap Rosemary - USD 5.00

Soap Organic Neem Bar - USD 5.00

Sunflower Face Scrub - USD 7.66

Tea Tree Gel - USD 7.60

Aloe Vera Gel - USD 5.00

Translucent Powder - USD 11.09

Transparent Compact Powder - USD 9.35

Tattoo Coverage - Original - USD 23.92

Tattoo Coverage - Dark - USD 38.27

Tattoo Coverage - Primary - USD 38.27

Brush Powder Blush Blender - USD 4.79

Brush Crease - USD 2.61

Brush Chisel Blender - USD 4.44

Brush Foundation - USD 5.44

Brush Oval Lip - USD 2.40

Brush Concealer - USD 2.40

Brush Duo Fiber - USD 2.96

Brush Angled Liner - USD 2.40

Brush Crease - USD 2.61

Brush Pointed Contour - USD 3.14

Brush Small Detail - USD 2.40

Brush Pro Blending - USD 2.48

Brush Detail Crease - USD 2.40

Brush Crease - USD 2.87

Brush Brow - USD 2.40

Clay Mask - For Dry Skin - USD 6.92

Is the cosmetics lab GMP certified?

Yes. You can view the certificate here.

Are there ISO certifications?

Yes. You can view the certificate here.

Can you provide me with product safety data sheets?

Yes. You can view a sample certificate here.

Order Processing

Do you have a minimum order?

Here's something we think you'll love: there are absolutely no minimum order requirements at viaGlamour! You can order any amount of any product, and we'll ship it in your custom packaging. Imagine having access to over 800+ products for your storefront without needing to stock a single item. Your store can reach global heights, all without any upfront investment in inventory. Plus, we freshly formulate your orders each week!

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What is the average processing time for orders?

Orders are formulated Monday to Friday by viaGlamour and reserved for your customer orders. On Fridays your customer orders are branded with your designs and dispatched with shipping carriers over the weekend. Across the US orders arrive three days later, across Canada it's four days later, across the UK it's ten days later, and anywhere else can be up to three weeks.

Can I include custom packing slips?

Yes, you can include custom packing slips and customer messages inside of your orders. Contact viaGlamour support to add this feature to your account.

What is the returns process?

We want your customers to absolutely love your cosmetics! If an item is defective or incomplete, please contact us; we'll arrange a replacement of that item for the customer. We'll provide replacements on damages that happened during formulation, but not for products that were damaged through neglect or everyday use. For example, if viaGlamour's staff made a mistake fulfilling an order with an incorrect lipstick shade a replacement delivery will be arranged to get the customer the correct product color. However, if a customer orders a formula such as a light-pink lipstick and decides in a month that they'd rather have ordered a purple shade a free replacement will not be shipped to the customer.

What's the shipping time for Canada?

viaGlamour ships product from our Toronto, Canada facility to any address in Canada. Shipping times with UPS service is 1 business day to anywhere in Canada. Low-urgency deliveries are 2-5 days with Canada Post as the alternative provider.

What's the shipping time for the United States?

viaGlamour has direct access to ship products to the United States with the United States Postal Services with discounted rates. Shipping times to the United States are (3) business days to the East coast, and (4) business days to the West coast. UPS delivery options are available to customers on a business membership for (1) day deliveries.

What is the shipping time for European countries?

viaGlamour can ship internationally with our carriers with an estimated delivery time of 7-21 business days, flucatuating with unpredictable customs processing rate for each inbound country.

viaGlamour App

Can I ship Ebay orders with viaGlamour?

We don't handle a direct integration with Ebay, but if the orders are imported into Shopify, we'll be able to do the shipping for you using Canada Post, FedEx, or UPS. To sync your Shopify store with Ebay, start with Shopify's official app,Marketplace Connect, and use their live chat to ask how to sync your shipping rates over. They have a great support team working on live chat, round the clock.

Can I create multiple brands using viaGlamour

Yes, you can create multiple brands using our product line. However, due to Shopify limitations, you can't have multiple designs saved to the same product SKU. You can get around this by creating a new Shopify account and hosting your products under the same domain but with a different prefix. For example: us.viaglamour.com.

How do I set up viaGlamour for dropshipping on Shopify

AnswerTo set up viaGlamour for dropshipping on Shopify, you need to first ensure that you have the viaGlamour app installed on your Shopify store. Once the app is installed, products will be automatically imported and synced with your store. viaGlamour tracks products for fulfillment by allowing you to change the product's 'location'. This is private and only visible to you. It is the method viaGlamour uses to track which items are supposed to be fulfilled by their app. For the "available inventory" settings, you can set it to either "all locations" or "viaGlamour". Both options will work for managing your inventory with viaGlamour.

What printing services do you provide?

viaGlamour fulfills orders on platforms like Amazon and TikTok, but their expertise in setting up Amazon accounts is limited. For custom product names, they print the name directly on the product beneath the design, rather than on stickers. They do store inventory if you purchase it ahead of time. To print your contact information on the packaging, you need to provide your company name, address, state, province, country, and phone number.

Do I need to add the amount (e.g., 1.5oz) to my design

The product amount will be included on the products by default. It's "best practice" to not include product information on products because viaGlamour will handle that for you for every single country they're shipping to.

Product Questions

Are the HD camera-ready foundations oil-free?

Confirmed: Oil-free attributes are present along with natural, paraben-free, cruelty-free, gluten-free, and vegan features.

What foundation sizes can you manufacturer?

Private label HD Liquid Foundation comes in a 15 ml and 30 ml size. This high-definition Liquid Foundation is available in convenient sizes of 15 ml and 30 ml to cater to your different needs.

Is this HD Liquid Foundation suitable for all skin types?

Absolutely! As long as you use a primer best suited for your skin this HD Liquid Foundation will work amazingly. Ensure to choose a primer that is specifically tailored to your complexion for optimal results with the HD Liquid Foundation.

What are holographic glosses?

Our Hydrating Holographic Lip Gloss has tiny specs of shimmer that gives a dimensional look!
this question on the Galactic Gloss page. Learn more about the benefits of our Hydrating Holographic Lip Gloss and how it can enhance your beauty routine.

What's the difference between gloss and holographics?

Our Galactic Gloss has more of a sheer coverage with shimmer while our Lip Gloss is more pigmented and has a solid base! Provide a comparison chart detailing the key differences between Galactic Gloss and Lip Gloss in terms of coverage, shimmer, pigmentation, and base composition.

How often should I re-apply the makeup remover?

Each time you need to remove your makeup, the makeup remover will not damage your skin. Our makeup remover is specially formulated to gently remove makeup without damaging your skin.

What's the difference between a makeup remover vs toners?

You should use a makeup remover first then toner, makeup remover will clean the skin only and toner will clean and also close your pours while PH balancing your skin. You should always use a toner after you clean your skin even though the toner does clean your skin. To maximize the effectiveness of your skincare routine, follow the merchant's advice to use a makeup remover before applying toner.

What's special about the anti-aging night cream products?

While you sleep your skin is repairing itself from the day prior. A night cream is a necessary product in your skincare regime as your skin absorbs more of its nitrates at night, making your night cream the most important step in your skincare regime. Night creams are essential for your nighttime skincare routine, as your skin is more receptive to nutrients while you sleep.

How should I use the foundation primers?

All skin types can use this product, even oily and sensitive skin as our unique formula does not clog pores and prevents breakouts. Illustrate how the product caters to a wide range of skin types, including oily and sensitive skin, by highlighting the unique formula that prevents breakouts and does not clog pores.

How do I combine primers with a foundation?

Our HD Canvas Primer will not only prolong your makeup but will also help to smooth out unwanted skin texture for a flawless finish. Discover the transformative effects of our HD Canvas Primer, proven to extend the longevity of your makeup while simultaneously refining skin texture for a flawless appearance.

Are there swatches for the foundations?

Yes, it is available inside of the app.

What's the difference between the day and night creams?

The main differences between the day and night creams are in their formulations, intended uses, and benefits. Day Cream is an oil-free formula with vitamins A, C, and E, focusing on protection against environmental stressors and prevention of aging signs. Night Cream is rich in nourishing plant extracts and emphasizes ingredients that work intensively overnight to repair and rejuvenate the skin. Day Cream is lightweight and non-greasy, suitable for daytime and under makeup use, while Night Cream is enriched with heavier moisturizing ingredients like Grapeseed oil and Shea Butter, making it more suitable for in-depth hydration through the night.

The descriptions provided for both the day and night creams highlight several key differences in their formulations, intended uses, and benefits. Day Cream focuses on instant relief from dryness, skin health, protection against environmental stressors, and prevention of aging signs like dark spots and wrinkles. Night Cream emphasizes overnight repair with ingredients that boost collagen production, firmness, and elasticity, aiming for a rejuvenated appearance by morning. Both products share several anti-aging ingredients like the Multi-Peptide Complex, CoQ10, Resveratrol, and botanical extracts aimed at reducing wrinkles and enhancing skin’s firmness.

Carriers

Do delivery times vary for shipments outside of the contiguous United States?

Yes, delivery estimates for the U.S. vary for destinations outside of the contiguous states, including U.S. territories like Alaska and Hawaii, which may take longer due to transportation routes that can include sea travel. APO/FPO military addresses and Canadian remote addresses also have longer delivery transit times due to limited transportation links.

How long does it typically take for different Chit Chats services within Canada?
  • viaGlamour Select and Collect: Local (1-2 days), Regional (2-4 days), National (5-6 days), Remote (8 days)
  • viaGlamour Canada Tracked: Local (2-3 days), Regional (4-6 days), National (6-8 days), Remote (10 days)
  • viaGlamour Slim: Ranges from 3-9 days
What are the average delivery times to the United States?
  • viaGlamour US Select: 4-8 days
  • viaGlamour US Edge: 3-6 days
  • USPS First Class Mail: 2-6 days
  • USPS Priority Mail: 2-4 days
  • USPS Priority Mail Express: 3 days
  • USPS Media Mail: 2-9 days (contiguous U.S.)
What are the international delivery times?

A: International delivery times can vary:

  • Ascendia International Tracked: 4-21 days
  • USPS First Class International: 8-22 days
  • USPS Priority Mail International: 7-12 days
  • USPS Priority Mail Express International: 6 days
How is the delivery estimate for my international shipment calculated?

Delivery estimates are calculated from the moment Chit Chats receives and scans your shipment until it's delivered to the customer's address. These are provided in business days and are estimates, not guarantees.

Which countries does viaGlamour ship to internationally?

Chit Chats offers international shipping to numerous countries including United Stated, United Kingdom, Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Great Britain, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, and the United Arab Emirates.

If your country not on this list, you can still order from viaGlamour but you are limited to wholesale orders with a value of $200 or more per shipment.

What services does Chit Chats provide for international shipping?

For a broad range of destinations, we offer Chit Chats International Tracked service. For access to over 180 countries, we recommend USPS International postage options.

Are there different postal operators for each destination country?

Yes, each destination country has its own national postal operator, such as Australia Post for Australia, Royal Mail for Great Britain, Deutsche Post for Germany, and many others.

What about customs for international shipments?

Shipments may be subject to customs inspections and fees. Requirements such as HS codes, CN22 forms, and prepayment of duties (DDP) can vary by destination and shipment type. viaGlamour fulfills all of your orders with customs paperwork on your behalf.

How can I track my international shipment?

Shipments can be tracked on the Chit Chats tracking portal or using the carrier tracking number. Asendia, our international partner carrier, provides a secondary tracking number for use on the destination country's postal operator's tracking page.

Can international shipments be returned?

Return services are only available for our USPS International postage options due to the complex nature of international returns.

Do all countries accept DDP (Delivered Duties Paid) shipments?

DDP options are available for certain countries, allowing duties to be prepaid. However, limitations exist for deliveries to PO box addresses with DDP postage. For these, the DDU (Delivered Duties Unpaid) option is required.

Get in touch

Have a question about starting your own cosmetics business?

Design with Canva

Learn how to design packaging on Canva and upload the designs into viaGlamour for the products you want to customize.

Add badges

Add viaGlamour's marketing badges to your shop to build trust with your customers.

Setup shipping

Setup your shipping costs on viaGlamour to charge customers the correct amount to have their orders delivered.

Build beauty kits

Package your products into a colorful beautiful shipping box that your customers can unbox when your products are delivered.

Formulated with viaGlamour.com
avocado-oil viaGlamour private-label cosmetics

avocado oil

Avocado Oil deeply penetrates in the skin and provides comfort and nutrition to lips.

vitamin-e viaGlamour private-label cosmetics

vitamin e

Vitamin E help to soothe and even the appearance of skin tone.

jojoba-oil viaGlamour private-label cosmetics

jojoba oil

Jojoba Oil form a barrier that effectively locks the moisture in and keeps the skin soft and supple.

coconut-oil viaGlamour private-label cosmetics

coconut oil

Coconut Oil create a barrier and lock in moisture so your lips remain free of cracks.

multi-peptide-complex viaGlamour private-label cosmetics

multi peptide complex

A dual peptide system composed of chains of amino acids that promotes the formation of new collagen.

sugar-crystals viaGlamour private-label cosmetics

sugar crystals

It gently buffs away dry flakes with sugar crystals and natural humectants, while conditioning chapped lips.

botanical-extracts viaGlamour private-label cosmetics

botanical extracts

Botanical Extracts has strong activity regenerating and repairing connective layer, especially on wrinkles.

grape-seed-oil viaGlamour private-label cosmetics

grape seed oil

Grape Seed Oil is full of antioxidants which nourishes the skin.

shea-butter viaGlamour private-label cosmetics

shea butter

Formulated with Organic Shea Butter and Coconut Oil which moisturizes, softens and heals dry, damaged skin.

vitamin-c viaGlamour private-label cosmetics

vitamin c

Best-selling vegan liquid lipstick formulas are infused Vitamin C, Vitamin E, and natural avocado oil.